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Q: Our Warranty

A: The expected life of the Vibrant Pod is at least 3 years. Vibrant warrants the Vibrant Pod against defects in materials and workmanship for a period of 3 years from the date of purchase. During the warranty period, Vibrant will, at its discretion, replace (with a new or recertified Pod, at Vibrant’ discretion) any defective Pod, subject to the conditions and exclusions stated herein. In the event that a Pod is replaced, the warranty period will not be extended beyond the original 3 years. This warranty is valid only if the Vibrant Pod is used in accordance with the manufacturer’s instructions. This warranty will not apply:

  • If damage results from changes or modifications made to the pod by the user or third persons after the date of manufacture.
  • If damage results from use of non-Vibrant capsules.
  • If damage results from service or repairs performed by any person or entity other than the manufacturer.
  • If damage results from a Force Majeure or other event beyond the control of the manufacturer.
  • If damage results from a use by children or pets.
  • If damage results from negligence or improper use, including but not limited to improper storage; water submersion that does not meet the instructions of the manufacture; or physical abuse, such as dropping or otherwise.

This warranty shall be personal to the original user, of the new or refurbished Pod. Any sale, rental or other transfer or use of the product covered by this warranty to or by a user other than the original user shall cause this warranty to immediately terminate. This warranty does not apply to Capsules and other accessories. The remedies provided for in this warranty are the exclusive remedies available for any breach hereof. Neither Vibrant nor its suppliers or distributors shall be liable for any incidental, consequential, or special damage of any nature or kind caused by or arising out of a defect in the product. All other warranties, expressed or implied, are excluded, including the warranties of merchantability and fitness for a particular purpose.

For warranty claims, please contact [email protected]

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